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ABOUT ABERDEEN BROADCAST SERVICES

From edit to air, we’ll get you there.

From their humble beginnings to over 80 team members strong, Aberdeen has branched out from being just a captioning company to much more—providing not only closed captioning services, but language services, as well as custom video transcoding and digital file distribution services.

What was once Aberdeen Captioning Inc., is now Aberdeen Broadcast Services, and is comprised of three core departments: AberCap, AberFast, and AberLingo.

Our core focus is serving the broadcast community where the combination of captioning and file delivery provides a much needed last-logistical link between the producer and the broadcast outlet. We have worked hard to earn a reputation of trust where we ensure the producers’ program is delivered on-time, allowing the editor to sleep soundly.

We know that we’re not only simplifying the workflow for the broadcasters we serve but also making a difference for the viewers who depend on accessible programming. By providing accurate, high-quality captioning work for the viewers, we ensure equal access and enjoyable program experience for all.

Our Mission Statement

Aberdeen is a team of passionate employees who love to provide captioning, language and video-related services to clients who keep coming back.

OUR VALUES

Technological know-how

Understanding technology and knowing how it works is what sets us apart from our competitors. Technology is always changing and improving, and it requires building a team that is dedicated to keeping up with it. At Aberdeen, we have invested in a technical team and continue to invest in the technology.
We have engineers specializing in every aspect of the broadcast and video industry, making your life (and your teams’ lives) that much easier. We take what is available on the market today and make it work for you tomorrow.

OUR VALUES

Restoring faith in customer service

Customer service is a lost art today. But at Aberdeen, it's probably the only "old-fashioned" thing on which we pride ourselves. Our phones are answered every time by one of our team members in our California office – we’ll even answer the phones outside of office hours as we offer a 24/7 emergency line. You can always get a hold of somebody at Aberdeen. All of our Managers and Sales Engineers are available at any time of the day.
We answer e-mails, and we answer them fast. It is not rare for an Aberdeen Operations Manager to be answering e-mails late on a Sunday night and responding quickly to an urgent need. Our team works on weekends and late nights frequently to make your desired turnarounds happen.

Simply put: You can reach us when it is convenient for you and we'll work for you when you need us.

OUR VALUES

Long-term thinking

We offer services thinking of what tomorrow's technology could bring. We think about sustaining our business for the future so we will be around for our clients and our employees. We treat our clients in such a way to nurture a long-term mutually beneficial relationship. We care for our employees by investing in their future and offering excellent benefits, competitive pay, as well as supporting their goals and family life.
We hope to have our clients and employees with us for the long-term. We do this by improving our products and services as needs change and as technology changes. For our employees, we do this by supporting a healthy work-life balance, even if this means setting up remote workstations so mothers and fathers can be closer to their children. For our clients, we’re always offering new services as their needs change. We value our relationships today and tomorrow.

OUR STORY

Humble Beginnings

It all started around a campfire with Matt and his two sisters, Amy and Becky. Becky’s degree was in broadcasting and she had worked in Los Angeles at a sound studio for a couple of years before most recently running a missionary school in Bulgaria. Amy had started her career as a court reporter and had just transitioned to live closed captioning.

At the campfire, Amy was telling her siblings that the captioning business was rapidly growing in response to new laws enforced by the Federal Communications Commission (FCC). Matt brought his engineering and business skills to the table, Becky brought her background in broadcast media, and they put their heads together. As the first tech bubble was beginning to burst, they all decided that a business in an industry that was growing as a result of new laws was probably a smart move.

Aberdeen Captioning was started in a 50 square-foot office. Becky and Matt sat back-to-back – so close that their chairs were touching and it took careful coordination to maneuver around. There was a half-rack of Beta decks and caption encoders in Becky and Amy’s apartment so Amy could work from home after she finished her day job. After six months of outbound calls and a successful tradeshow, Aberdeen landed a few clients that sparked a forward momentum which has allowed the company to grow to where it is today.

The Aberdeen Name

By Matt Cook

How did we come up with the Aberdeen name? It’s really a Divine story. We made a list that included Cook Captioning, Tri-Cook Captioning, Biblical names, etc. Becky and Amy both said, “We can’t use ‘Cook’ because we are going to get married someday!” The other names just didn’t feel right and we knew that customers would find us in online directories that are usually in alphabetical order, so we knew we wanted a name that would appear at the top of an alphabetical list. A couple weeks go by and Amy calls me at 10:30 on a Sunday night and she says “I got it – Aberdeen-- Aberdeen Captioning!” I repeated it to myself and it had a super nice feel and it started with “A” then “b”. Amy said, “I was in Aberdeen, TX when I decided to make some serious changes in my life.”

I’m thinking that now the name has a story and a great meaning. I’m sold. I called Becky and told her and she was sold too. Done! A couple of months go by and Amy realizes that she was in Abilene, TX not Aberdeen. Divine part... Our grandfather was from Scotland and the main port city in Scotland is Aberdeen. Its Biblical meaning is... City built on a rock. Translate... Company built on the Rock. It was meant to be all along!

OUR TEAM

Core Members

Find out a little more about our core team members. Please note we could not include every one of our transcribers, live captioners, and translators, as there would be hundreds!

Matt Cook

President
Matt Cook, the President of Aberdeen, took his engineering background as well as business skills and incredible vision to create a company known for its customer service and cutting-edge technology. Even eleven years after founding Aberdeen his passion still lies in building a company that will stand the test of time with happy clients and even happier employees. He strives to keep Aberdeen on the forefront of technology as can be seen with the recent launch of AberFast – our cloud-based digital delivery and transcoding service.

Matt is known for his million mile a minute brain that never quite shuts down completely. His spare time is filled to the brim with soccer as all four of his children play club soccer (and are pretty talented, if you ask us!). In the wee hours of the morning you can find him on a remote Orange County single-track mountain bike trail or enjoying coffee with his wife on their deck.

Becky Isaacs

Executive Vice President
At the age of 23, Becky packed her bags, drove across country from Ithaca, MI to the hustle and bustle of Los Angeles in pursuit of her dreams to work in the broadcast industry. After spending years gaining experience in broadcast, today, Becky is the Co-Founder of Aberdeen Broadcast Services, and currently plays a crucial operational role in both our finance department and live captioning department.

When not working (which is a rare occurrence!) Becky enjoys the California sunshine with her native South African husband and two small daughters Abby and Jessica. For some R&R, Becky and her family enjoy weekend getaways to San Diego and Palm Desert and summer vacation at her parents' lake house in Bellaire, Michigan.

Nathan Isaacs

Director of Operations
After an 8 year career in the automotive industry implementing international quality management systems and a 10 year career as an office manager for a religious non-profit company, the last thing Nathan expected was to end up in the broadcast and video media industry. His natural inclination to be a busy body has made him the perfect Operations Manager for Aberdeen. Nathan is always flitting around the office making sure the clients are happy, the employees are laughing and the nerdy side of business is moving.

When not at Aberdeen he aims to get that ever expanding honey-do list at least a few marks shorter – from gardening to building a playhouse for his adorable daughters. In addition to everything else he does, he also volunteers at a local non-profit company leading adults that mentor families. At the end of the day, though, his full time job is looking after his beautiful wife and two precious daughters.

Steve Holmes

Senior Sales Engineer
Steve is the senior leader of the sales department for Aberdeen, blending a consultative approach with technical understanding. Steve diagnoses the needs and goals of networks, stations, and his loyal producer clientele alike. He excels at identifying and implementing the most cost effective and efficient workflows while eliminating the anxiety that can come with choosing the best captioning and content distribution partner. Since 2007, as Aberdeen’s first official salesperson, Steve has grown into an industry expert and has saved countless hours and dollars for the engineers and program producers he navigates along an ever-changing digital landscape.

In addition to helping distribute content, he even delivers some laughs along the way too. When away from the office, Steve enjoys being silly with his best friend and wife, Melissa, and their three young daughters. Steve loves the Lord, his family and friends, as well as song writing and playing guitar. While basketball is still a favorite also, there are more jump shots than dunks these days.
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