Posted by Alyssa Dunagan, Sales Manager at Aberdeen Broadcast Services
In the modern era dominated by automated phone systems and AI-driven chatbots, genuine human interactions in online customer service are becoming a rarity. At Aberdeen, we recognize the significance of delivering an exceptional client experience, and we believe that availability and prompt response time play pivotal roles in achieving this goal. Our commitment to clear, effective, and timely communication is deeply ingrained in our company's core values.
As the Sales Manager at Aberdeen, I can assure you that we prioritize team availability round-the-clock, 24/7. Whether you prefer phone calls, text messages, or emails, we have you covered. Our “Chat With Us” feature on our website is regularly available throughout the day, providing the convenience of quick and personalized responses from a human, not a chatbot.
Our success in delivering quick responses has been remarkable, setting us apart from our competitors. Studies by InsideSales and Harvard Business Review have shown that responding to new inquiries within five minutes increases the chances of connection by 100 times. Astonishingly, only a small percentage of companies respond within an hour, with even fewer responding within 24 hours. At Aberdeen, we take pride in our average response time of 7 minutes, with many inquiries addressed within 2 to 3 minutes. This not only makes a positive first impression but also builds strong and lasting relationships with our valued clients.
Our ultimate goal is to differentiate ourselves through an exceptional customer experience and understanding your needs thoroughly. By promptly responding to inquiries and providing customized proposals, we ensure a seamless sales process and create a great working relationship with you. At Aberdeen, we are committed to your satisfaction and success.
But don’t take our word for it. Browse any of our 100+ positive client testimonials across all major business review platforms: https://aberdeen.io/testimonials/.