We're Hiring!

POSITION SUMMARY:

The Manager of the Live Captioning Department leads a team of 3-4 in-office Captioning Coordinators and Assistants, remote live captioners, schedules, coordinates and provides excellent customer service, and supports sales in creating workflows and solutions.

KEY ATTRIBUTES / EXPERIENCE / SKILLS:

• Management: 3 years (Preferred).
• Ability to handle, prioritize, and multi-task in a fast-paced, multiple concurrent events environment.
• Strong scheduling/coordination experience with 50/events per day.
• Strong verbal and written skills.
• Solutions-oriented.
• Critical/Analytical thinker.
• Computer/Software/Tech savvy.
• Customer focus and satisfaction are paramount.
• Detail-oriented.
• Bible knowledge is preferred as many clients are ministries.
• A college degree is preferred, but not required.

LIVE CAPTIONING MANAGEMENT:

• Oversee and manage the entire Live Captioning Department with guidance from company owners.
• Schedule/oversee all scheduling of live programs.
• On-call for live business.
• Act as project manager when onboarding won proposals from new/existing clients.
• Continually stay on top of excellent client relations.
• Manage a team of remote Live Captioner contractors.
• Build long-lasting live captioning contractor relationships.

SCHEDULE:

• Monday to Friday
• On-call

WE OFFER:

• A great culture
• Opportunity to make a difference
• Immense learning opportunity
• 401-K and a great benefits package
• Excellent pay and opportunities for growth

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We're always looking for top-of-the-line real-time captioners who are both trained and experienced in the closed-captioning industry.

REQUIREMENTS:

• Must have a speed of 180-220 WPM.
• Must have real-time closed captioning software.
• Must have two computers; one for backup.
• Must have three phone lines; one may be a cellphone if it works at home.
• Must have back-up internet.
• Must be on time, follow directions, responsible and open to feedback.

WORK LOCATION:

• Fully Remote

WORKING DAYS:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Typical start time: 4PM

Typical end time: 2AM

APPLICATION PROCESS:

• Click on "Apply Now" and submit a resumé highlighting related education and job experience.
• If qualified, you will be contacted to schedule a mandatory real-time captioning test by dialing into our in-house encoder.
• Upon passing the test with 98% accuracy, you will be contacted to discuss contractor options.

JOB DESCRIPTION:

• Listening to and creating captions/subtitles for TV shows, movies, educational programs, corporate training videos, and Christian-based/religious programming.
• Transcribing video files using a foot pedal or Voice writing (experienced stenographers also accepted).
• Editing already-written transcripts for punctuation, grammar, and accuracy.
• Completing captioning and subtitling projects using captioning/subtitling software (no prior experience needed as you will be trained on how to use the software).
• Using information technology: Microsoft Office, Internet, and captioning/subtitling software program.

JOB REQUIREMENTS:

• Touch Type: a minimum of 50 words per minute (WPM) - you will be tested.
• Thorough knowledge of English Language Grammar and Punctuation.
• Detail-oriented and multitasking ability.
• Excellent organizational skills.
• Proofing skills.
• Competency in Microsoft Office.
• Internet research skills.
• Positive attitude, personable, self-motivated, and hardworking.
• The minimum level of Education: High School Diploma or GED; B.A./B.S. degree preferred, but not required. English Majors this could be a great job for you!

WE OFFER:

• A great culture
• Opportunity to make a difference
• Immense learning opportunity
• 401-K and a great benefits package
• Excellent pay and opportunities for growth

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JOB DESCRIPTION:

You will use a free online Transcript Editor to fix transcripts from video content. Content and program length will vary. You will be required to add in, edit, or fix any misspelled or incorrect words and insert proper punctuation and capitalization. Transcripts must be verbatim to match the spoken audio.

JOB REQUIREMENTS:

• Internet connection and a working computer.
• Strong understanding of the English language, including proper grammar and punctuation rules.
• All work accepted must be completed by the agreed deadline.
• You also need to be computer savvy and comfortable learning to use an online editing program (like Microsoft Word).
• Must have a speed of 180-220 WPM.
• Familiarity with Biblical names and terms, Greek or Hebrew words, and current events.
• High School Diploma.

Rate of Pay: $0.75 / video minute

Job Type: Part-time

Work Location: Remote

You will be selling to businesses our live and post-production closed captioning and multi-language subtitling services.

POSITION SUMMARY:

• Seeking a Sales Account Executive (inside sales, B2B) to join our growing sales team. Heavy phone and computer use.
• The focus is on Christian television program producers, government agencies, educational institutions, corporations, & post-production houses.
• No restrictions on sales territory—national and international.
• Database with thousands of leads provided.
• Emphasis will be placed upon the ability to consistently make your target amount of phone calls daily, develop relationships with potential and current clients, and close sales.

RESPONSIBILITIES:

• Study, learn, and understand the technical aspects and solutions of closed captioning & subtitling.
• Make around 60-100 sales calls a day – 90 min+ of actual phone time per day.
• Solicit and provide captioning & subtitling solutions to prospective clients.
• Build a strong network of new business contacts and develop long-term, repeat business relationships.
• Understand Aberdeen's values and develop solutions that best meet customers' needs and budgets.
• Composition of proposals specific to each client and their respective projects.
• Close sales & follow-up in a professional manner.

QUALIFICATIONS/SKILLSET:

• Must be technically savvy and be able to completely understand a technically-based product and workflow. You will be responsible for providing a technical solution based on the clients' video editing/file-based workflow.
• You need to be a "thinker" and be able to provide the best TECHNICAL solution to prospective clients.
• You must have at least a BA or BS degree from an accredited university (NOT an online university).
• A minimum of 2 years of sales experience.
• Proven success and performance above peers.
• Ability to generate leads and close sales.
• Strong phone skills.
• Completely computer literate.
• Excellent relationship development skills.
• A self-starter with a winning attitude and work ethic to succeed.
• Bilingual Spanish/English a plus.

WE OFFER:

• A great culture
• Opportunity to make a difference
• Immense learning opportunity
• 401-K and a great benefits package
• Excellent pay and opportunities for growth

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

POSITION SUMMARY:

The Junior Account Manager oversees a portfolio of assigned clients, serving as their lead point of contact with Aberdeen, running day-to-day operations with the account, resolving any problems that may arise, and maintaining the client’s satisfaction so they’ll keep doing business with Aberdeen. We are looking for a candidate who is comfortable taking the lead on all projects assigned. The ability to handle a project from start to finish while working with team members during the process will be critical to success. The ideal candidate will have experience managing accounts with some video experience in a production environment.

QUALIFICATIONS:

• Strong verbal and written skills - Proficient in Microsoft Office Word and Excel.
• Solutions-oriented.
• Customer focus and satisfaction is paramount.
• Computer and software savvy.
• Customer service experience.
• Some Video experience is a plus.
• Detailed-oriented with some administrative experience.
• Ambitious with a desire to learn.
• Able to work within a team or alone.
• Dependable and trustworthy.
• College degree preferred, but not required.

WE OFFER:

• A great culture
• Opportunity to make a difference
• Immense learning opportunity
• 401-K and a great benefits package
• Excellent pay and opportunities for growth

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are looking for a proactive, self-sufficient Systems Engineer, Team Manager with a very strong desire to lead and learn. Must have analytical problem-solving skills, wanting to be part of a cohesive team that enjoys learning to help maintain existing applications while being willing to take on new technologies and challenges.

POSITION:

• A natural leader and has good organizing skills with the ability to lead a small team.
• Ability to research and determine the root cause(s) for issues, provide Video Engineering support, and complete assigned actions and timeline commitments.
• Ability to understand product integration with 3rd party applications in complex environments.
• A natural communicator - communicate your thoughts effortlessly and articulate/express them in simple terms.
• Extensive Collaboration with Production and Engineering teams to learn, train, and roll out new products and features to the team.
• Create and maintain documentation and procedural manuals for the team.
• Possess excellent analytical and problem-solving skills and the ability to work calmly under pressure to provide long-standing solutions.
• Self-driven, with the ability to recognize areas within the workflow that need improvement and delegate tasks for the implementation of the change.

REQUIREMENTS:

• Bachelor’s degree in a Science, Engineering, or IT related field
• Good written and verbal communication skills
• Positive attitude, team player

TECHNICAL SKILLS:

• Technical environment: Windows
• Experience in one or more DB languages [SQL, MySQL, Postgres] (must have)
• Knowledge of RESTful APIs (must have)
• Basic of Video (some video experience, editing, etc.)
• Knowledge of network and file transfer protocols (familiar)
• Salesforce working knowledge (good to have)

AREAS OF POTENTIAL EXPOSURE:

• Video file transcoding
• Amazon Web Services

WE OFFER:

• A great culture
• Opportunity to make a difference
• Immense learning opportunity
• 401-K and a great benefits package
• Excellent pay and opportunities for growth

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SCHEDULE:

Fulltime. Monday to Friday

We are looking for a proactive, self-sufficient Junior Systems Technician with analytical problem-solving skills, wanting to be part of a cohesive team that enjoys learning to help maintain existing applications while willing to take on new technologies and challenges to join our dynamic-fun team. 

PRIMARY RESPONSIBILITIES:

• Ability to research and determine the root cause(s) for issues, providing video engineering support, and completing assigned actions and timeline commitments.
• Create and maintain documentation and procedural manuals for the team.
• Possess analytical and problem-solving skills and the ability to work calmly under pressure to provide long-standing solutions.

REQUIREMENTS:

• Bachelor’s degree in a science, engineering, or IT-related field or equivalent education and/or experience.
• Good written and verbal communication skills.
• Positive attitude, team player.

TECHNICAL SKILLS:

• Technical environment. Windows
• Experience in one or more DB languages [SQL, MySQL, Postgres] (must have)
• Knowledge of RESTful APIs (must have)
• Basic of Video (some video experience, editing, etc.)
• Knowledge of network and file transfer protocols (familiar)
• Salesforce working knowledge (good to have)

AREAS OF POTENTIAL EXPOSURE:

• Video file transcoding
• Amazon Web Services

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SCHEDULE:

Fulltime. Monday to Friday

We are looking for a Video Broadcast QC & Delivery Technician to join our dynamic-fun team. This person is a key member of the file delivery team, responsible for the quality control and delivery of long-form media to television stations and online platforms around the world. 

The ideal candidate will have a background in broadcast video and post-production with experience in NLE systems, video platforms, and familiarity with transcoding software. The primary responsibilities of this position are to perform quality control and digital delivery of long-form content (4-7 hours per day depending on load). This position will also help to maintain the workflows and software of our broadcast transcoding and file delivery service. Candidates must be comfortable with client interactions via the telephone.

PRIMARY RESPONSIBILITIES:

• Perform high volume Quality Checks on videos in the "digital format" only before delivery to stations.
• Provide customer service follow-ups with clients who have non-conforming videos.
• Track video transcoding and file delivery status among different software applications/systems.
• Recommend content/workflow/quality process improvements, as needed.
• Interact with and support customers and vendors, as necessary.
• Provide client updates and requests based on issues arising in QC/Delivery.

REQUIRED SKILLS:

• High attention to detail.
• Skilled in PC/Mac systems; MS Office applications.
• Excellent problem-solving and analytical skills.
• Be comfortable acting as a technical resource to other departments to address and resolve problems.
• Customer service focus, both internal and external to Aberdeen.

PREFERRED SKILLS:

• Knowledge of encoding standards/elements (codecs, wrappers, GOP structure, aspect ratio, profiles, bitrates, etc.).
• Television, video, or post-production experience.

BENEFITS:

• 401(k)
• 401(k) match (up to 4%)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SCHEDULE:

Fulltime. Monday to Friday